What Is an AI Agent?
A Smarter Way to Scale Your Trade Business
Al agents are digital employees that think, act, and learn, just like a trained team member. Unlike simple automations, Al agents don’t just follow scripts, they make decisions, solve problems, and adapt to real–world situations.
AI Agents vs. Automations
More Than Just a Rule-Follower
Automations are basic.
They follow a script and run one-way commands, like sending a confirmation email or moving data to a CRM.
AI agents are intelligent.
- Engage in two-way conversations
- Handle dynamic scenarios
- Learn over time
- Work autonomously, without human oversight
- Make decisions and take action
- Automations push buttons. AI agents get jobs done.
What Can an AI Agent Do in a Trade Contractor’s Business?
Rivety offers a suite of specialized Al agents, each focused on a core function of your contracting business. They integrate seamlessly with your existing tech stack – CRMS, scheduling tools, VOIP systems, job management platforms, and more.
Our current and upcoming agents include:
Inbound Lead Agent
Answers calls, texts, emails, web inquiries, and lead platform inquiries, instantly, 24/7/365. Books appointments and completes all your required processes within your existing tech stack.
Outbound Sales Agent
Handles outbound lead generation, follow ups, reactivates old leads, and keeps your pipeline engaged.
Marketing Agent
Manages social media posts and engagement, marketing campaigns, and creates and organizes content.
Operations Agent
Handles customer and team communication, processes permits, NOCs, HOA applications and more.
HR Agent
Recruits and screens applicants, handles onboarding steps, and tracks HR compliance.
Finance Agent
Sends invoices, payment reminders, and escalates unpaid accounts. All in your voice, on your timeline.
Why Trade Contractors Need Industry-Specific AI
Most AI companies are building general-purpose tools for everyone from florists to law firms. That doesn’t cut it in the trades.
Trade contracting isn’t just a business, it’s a world of unique workflows, terminology, urgency, and real-world variables.
You need AI that understands:
- The difference between new construction and repairs
- What a "permit set" means
- How to handle a "no-show" or a “rain delay”
- What questions a homeowner will ask before booking
- Why lead response time is critical in a storm event
- How to speak with urgency, confidence, and clarity
Generic AI breaks in your world. Rivety agents are trained in it.
We’ve been in the field. We’ve run trade businesses. That’s why we’re not building “AI for businesses.” We’re building AI for trade contractors.
Every conversation, follow-up, and action is based on a deep understanding of how trades actually work, so our AI isn’t just technically impressive… it’s practically useful.
Trade contracting isn’t just a business, it’s a world of unique workflows.
Expert > Generalist
AI Agents Work for Businesses of All Sizes
Whether you’re a solo operator answering calls from the attic or a regional contractor with 100+ employees, AI agents will work for you.
Solo & Small Teams
AI agents let you capture leads, follow up, and stay organized while you’re on the job or on the road. It’s like hiring 3 employees for less than the cost of one.
Mid-Size Busineses
Expand your capacity without expanding your payroll. AI agents handle the repetitive work, so your team can focus on high-value tasks.
Large-Scale Operations
Rivety agents integrate with your systems, assist your departments, and scale across multiple service lines. Think of it as your own AI-enabled back office.
How AI Agents Help Your Bottom Line
The Smartest Investment You’ll Ever Make
Hiring staff is expensive. Call centers are inconsistent. Missed calls cost you real money.
Rivety AI agents solve all of that for a fraction of the cost. Here’s what you get:
Lower Costs Than Hiring
No salaries. No benefits. No time off. One AI agent can do the work of 2–3 full-time team members for less than the cost of one.
Faster Respnonse Times
AI agents respond in seconds, not hours. That means more jobs booked, fewer leads lost, and a better customer experience.
Nothing Slips Through The Cracks
Agents never forget to follow up, never miss a message, and never drop the ball. Every lead, task, or message is handled every time.
Works 24/7/365
Rain or shine. Nights, weekends, holidays. Your AI agent is always on, capturing leads, answering questions, booking jobs, and following up.
Increased Revenue
Responding faster and following up more means higher close rates and more jobs on the calendar.
Decreased Overhead
You won’t need to hire, train, or manage extra admin staff. Your team can focus on high-value tasks while AI handles the rest.
Massive ROI
For most contractors, the return on investment is unmatched. One extra job per week often covers the entire cost, and then some. In many cases, it becomes the single highest ROI investment a trade business has ever made.
The Smartest Investment You'll
Ever Make
Training an AI Agent Is Like Training a Human - But Only Requires a Fraction of the Effort From You
We extract all the necessary information from your business.
We train the AI agent on your business for the desired role and complete rigorous testing.
We install the AI agent in your business.
Unlike humans, AI agents don’t get overwhelmed, lose focus, or quit. They get better with every interaction.
Plug-and-Play With Your Current Tech Stack
We don’t ask you to change what’s working, we help you make it work better.
Rivety agents integrate with:
- CRMs like JobNimbus, AccuLynx, ServiceTitan, HouseCallPro, Jobber and more
- Scheduling and calendar tools
- VOIP and SMS platforms
- Email tools and chat widgets
- Payment and invoicing systems
How Do I Manage AI Agents?
Total Visibility. Complete Control. All in One Place.
Managing AI agents at Rivety is easy and powerful thanks to your personalized dashboard. Think of it as your command center, where you can view, interact with, and guide your digital team in real time.
Here’s what the dashboard gives you:
Full Transparency
See exactly what your AI agents are doing. Every call, message, and task is logged with timestamps, outcomes, and detailed reporting.
Call Recordings & Transcripts
Listen to past calls or read full transcripts to review conversations, quality, and customer engagement.
Activity Logs
Track every action your AI agents take whether it’s sending an invoice, booking an appointment, or following up on a missed call.
Performance Reporting
Get insights into agent performance, including: calls answered, appointments booked, leads converted, messages sent, follow up success rates, and revenue generated.
Knowledge Management
Need to teach your AI agent something new? Use natural language to add service info or FAQs, update pricing and update other company information.
Control & Configuration
Set working hours, adjust lead setting, task handling, primary agent response method (voice, text, email)
Team Collaboration
Assign permissions so your staff can view transcripts, check on performance, or collaborate with the AI agent as needed.
The dashboard gives you more visibility into your business than ever before. You’ll know what’s happening, when it’s happening, and why it’s happening, all without micromanaging.
AI shouldn’t feel like a black box. With Rivety, it feels like you’re right there with your team, because you are.
Frequently Asked Questions
How is an AI agent different from a chatbot or call center?
AI agents don’t follow scripts or send generic replies. They hold natural conversations, make decisions, and get things done — like a real employee.
Can I keep my current phone number?
Yes. We can work with your existing number or help forward calls to the AI agent without any disruption.
Can I specify what hours the AI agent works?
Absolutely. You’re in control of the agent’s schedule. Let it run 24/7 or only during off-hours — it’s up to you.
Can the AI agent use live website chat?
Yes. Rivety agents can operate on your website chat and answer visitors in real time, capturing leads and scheduling appointments.
Can the AI agent use text messaging?
Yes. Text messaging is one of the most effective ways our agents follow up and confirm appointments.
Can the AI agent handle multiple calls simultaneously?
Yes. Our agents are not limited like human staff. They can handle dozens of interactions at once without delays or missed calls.
How long does it take to implement an AI agent?
Most agents can be up and running within a few weeks. Onboarding is simple on your end and guided by our team.
Can the AI agent transfer calls to a human when necessary?
Yes. If a caller needs to speak to someone live, the agent will transfer the call or alert the right person instantly.
Do AI agents replace staff?
No — they augment your team. They cover repetitive and time-sensitive tasks, freeing your staff to focus on what they do best.
How do I know it’s working?
You’ll see detailed reporting in your dashboard – leads captured, calls answered, appointments booked, and revenue generated.